Moose Hotel And Suites | Hotel in Banff

| 9.4 (2484 Reviews) |  1 Bathroom
Banff Hotel | Moose Hotel And Suites

Hotel in Banff

This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Moose Hotel And Suites offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Beds feature premium bedding. 40-inch flat-screen televisions come with cable channels.

This Banff hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


2 hot tubs are on site along with an indoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Shampoo
  • Soap
  • Eco-friendly toiletries
  • Towels
Bedroom
  • Heating
  • Premium bedding
  • Blackout drapes/curtains
  • Bed sheets
  • Hypo-allergenic bedding
  • Air conditioning
  • Iron/ironing board
  • Free local calls
  • LED light bulbs
  • Safe
  • Bulk dispenser for toiletries
  • Recycling
  • Access via exterior corridors
Breakfast
  • Room service available
  • 1 bar
  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: CAD 15-25 for adults and CAD 15-25 for children
  • 1 restaurant
  • Electric kettle
  • Refrigerator
  • Coffee/tea maker
Parking
  • Electric car charging station on site
  • Ski shuttle nearby
  • Free self parking on site
  • Onsite parking includes off-street options
  • Wheelchair-accessible parking available
Accessibility
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Elevator
  • Wheelchair-accessible restaurant
Activities
  • Boat tours
  • Hot springs
  • Snowmobiling
  • Ski area
  • Ice skating
  • Ski equipment rentals
  • Cross-country skiing
  • Bicycle rentals
  • Mountain biking
  • Canoeing
  • Rafting
  • Skiing
  • Snowshoeing
  • Snowboarding
  • Hiking/biking trails
  • Snow tubing
  • Kayaking
  • Sauna
  • 2 hot tubs
  • Full-service spa
  • Bike parking
  • Indoor pool
  • Fitness center
Entertainment
  • 40-inch flat-screen TV
  • Cable channels
General
  • Computer station
  • 24-hour business center
  • Meeting room
  • Conference space (2000 square feet)
  • Banquet hall
  • Vending machine
  • Front-desk safe
  • ATM/banking services
  • Elevator
  • English
  • French
  • Double-glazed windows
  • Local artist showcase
  • Fireplace in lobby
  • Smoke-free property
  • Locally-owned & organized tours & activities
Guest Services
  • Indoor pool
  • Refrigerator
  • Laundry facilities
  • 24-hour front desk
  • Daily housekeeping
  • Concierge services
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Dry cleaning service
  • Laundry facilities
  • Ski passes
  • Ski storage
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Outdoor furniture
  • Firepit
Spa
  • Facials
  • Body wraps
  • Couples treatment room(s)
  • Body treatments
  • Body scrubs
  • Spa open daily
  • Massage/treatment rooms
  • Manicures and pedicures
  • Hot tub
  • 9 treatment rooms

Policies

Check-in
Check-in start time: 4 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before 11 am contactless check-out available
Child Policy
Children are welcome. kids stay free! children 16 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for full breakfast: approximately cad 15 to 25 for adults, and cad 15 to 25 for children pet fee: cad 30 per pet, per night service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 50 lbs per pet) food and water bowls are available pets allowed for an extra charge of cad 30 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Nicole
Apr 26, 2026 03:40:48 AM
Review Score:   6
Summary: Overall 3.5/5. There were some nice touches, but the experience was brought down by poor housekeeping and a few details you would not expect at this price point. We were upgraded thanks to my Expedia VIP status and received a cute anniversary card, which was thoughtful. Reception staff were friendly, and room service was good. Housekeeping was the main issue. On the first night, “fresh” towels had black makeup stains. The next day, after ordering room service, we returned in the evening to find the tray and dirty dishes still in the room and had to move them ourselves. Another day, we removed the Do Not Disturb sign around 11 a.m., but came back at 6 p.m. to an uncleaned room with a note saying it was skipped due to DND, which was not on the door when we left. Reception sent someone to refresh the room, but it was minimal. No proper cleaning, no new mugs or coffee, no toilet paper, and they even left dirty cleaning gloves on the kitchen counter. We had to call again for basic items. The in room coffee was very weak and tasted like water. We ordered coffee from the restaurant every day instead. The room was also a bit noisy from upstairs, and the sheets felt itchy and low quality. Underground parking and rooftop hot tubs were great, but for $350+ per night, it felt overpriced. We raised concerns with reception and no compensation was offered.
See All Reviews

Room Arrangement

Room Info Facilities
Superior Accessible Room, 2 Queens
Room Size: m2
2 Queen Beds
Superior Accessible Room, 2 Queens

General

Number of living rooms 0, Grab bar - in shower, Number of bedrooms - 1, Grab bar - near toilet, Wheelchair accessible, Roll-in shower, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Superior Hotel Room 2 Queen
Room Size: 329 square feet m2
2 Queen Beds
Superior Hotel Room 2 Queen

General

Square meters - 31, Balcony or patio, Private bathroom, Square feet - 329, Shower only, Pets not allowed, Ping - 9.25, Bed count minimum 2, Bed count maximum 2
Superior One Bedroom Suite 1 King
Room Size: 494 square feet m2
1 King Bed
Superior One Bedroom Suite 1 King

General

Toaster, Kitchenette, Fireplace, Square feet - 494, Microwave, Shower only, Sofa bed, Pets not allowed, Ping - 14, Separate bedroom, Square meters - 46, Extra bed count 1, Balcony or patio, Private bathroom, Separate sitting area, Balcony, Bed count minimum 1, Bed count maximum 1
Rooftop 2 Bedroom Suite
Room Size: 812 square feet m2
3 King Bed and Queen Beds
Rooftop 2 Bedroom Suite

General

Toaster, Kitchenette, Fireplace, Square feet - 812, Ping - 22.82, Microwave, Sofa bed, Pets not allowed, Extra bed count 1, Square meters - 75, Private bathroom, Separate bathtub and shower, Separate sitting area, Balcony, Rainfall showerhead, Bed count maximum 3, Bed count minimum 3
Rooftop 1 Bedroom Suite
Room Size: 538 square feet m2
1 King Bed
Rooftop 1 Bedroom Suite

General

Toaster, Kitchenette, Fireplace, Square feet - 538, Microwave, Shower only, Sofa bed, Pets not allowed, Separate bedroom, Extra bed count 1, Private bathroom, Square meters - 50, Ping - 15.12, Separate sitting area, Balcony, Bed count minimum 1, Bed count maximum 1
Superior One Bedroom Suite 2 Queens
Room Size: 494 square feet m2
2 Queen Beds
Superior One Bedroom Suite 2 Queens

General

Toaster, Kitchenette, Fireplace, Square feet - 494, Microwave, Shower only, Sofa bed, Pets not allowed, Separate bedroom, Square meters - 46, Extra bed count 1, Balcony or patio, Private bathroom, Ping - 13.88, Separate sitting area, Bed count minimum 2, Bed count maximum 2
Superior King Hotel Room
Room Size: 329 square feet m2
1 King Bed
Superior King Hotel Room

General

Square meters - 31, Number of living rooms 0, Balcony or patio, Ping - 9, Square feet - 329, Number of bedrooms - 1, Shower only, Pets not allowed, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this Moose Hotel And Suites pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Moose Hotel And Suites?

Check-in time for Moose Hotel And Suites starts counting from 4:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Moose Hotel And Suites have a swimming pool?

Yes, this Moose Hotel And Suites has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Moose Hotel And Suites?

Best-rates for the Moose Hotel And Suites starts from $398 per night with includes Parking, Pool, Bedding/Linens, Wellness Facilities, Breakfast, Barbecue/Outdoor Cooking, Hot Tub, Internet, Air Conditioner, Skiing, Spa, Bar, Child Friendly, Laundry, TV, Balcony/Terrace, Business Services, Guest Services, Wheelchair Accessible, Accessibility, Security/Safety, Fireplace/Heating, Restaurant, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Moose Hotel And Suites a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Moose Hotel And Suites wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Moose Hotel And Suites is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Moose Hotel And Suites?

Based on the information reported by the owner or manager, the Moose Hotel And Suites indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Moose Hotel And Suites?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD398
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